Complaints.
If something has gone wrong, tell us. Write to admin@howescommercialfinance.co.uk or to Howes Commercial Finance, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, setting out what happened and what you would like us to do about it.
What happens next
We will acknowledge your complaint and investigate it directly. Most complaints about our service are resolved within a few working days.
If the complaint concerns a lender
Where a complaint concerns a lender or product we introduced you to rather than our own service, we will direct you to that firm's own complaints process, since they hold the regulatory responsibility for that product.
Unregulated activity
Howes Commercial Finance is a commercial finance broker and is not authorised or regulated by the Financial Conduct Authority. As most of the finance we arrange is unregulated, the Financial Ombudsman Service will not usually be able to consider a complaint about our own broking service. Where a regulated product is involved, the authorised firm we introduced you to will confirm your right to refer a complaint to the Financial Ombudsman Service.